We remake pieces using your gemstones and adding in new stones if you wish. Once we receive your piece in the mail we inspect it before removing stones. If we think there will be any issue in the removal or resetting process we will let you know. We are not responsible for items that are damaged in the shipping process. 

We work in 14k, 18k or 22k gold. Price estimates do not include trade value for melting your old gold. We determine that in person and will email you the credit amount. If you want to use your exact metal in your new piece let us know, it is sometimes possible.