Careers

Sales & Customer Experience Manager – E-Commerce, Private Sales, & Wholesale

Location: [DTLA] | 🕒 Full-Time, In Studio

What You’ll Do:

As our Sales & Customer Experience Manager, you’ll be overseeing e-commerce sales, client service, private appointments, and wholesale account management. You’ll be a key brand ambassador who ensures every interaction reflects Starling’s commitment to exceptional quality and care.

Key Responsibilities:

E-Commerce Sales & Customer Service

• Manage customer communications via email, chat, and phone
• Provide proactive support for order updates, product inquiries, returns, and exchanges
• Track online sales performance and identify opportunities to improve conversion and retention

Private & Studio Sales

• Host in-person and virtual appointments for private clients and VIPs
• Guide customers through custom orders and bespoke services
• Deliver a warm, personalized experience that inspires trust and loyalty
• Ability to travel when necessary for out of town shopping events

Wholesale Sales & Support

• Maintain relationships with retail buyers and wholesale partners
• Assist with seasonal outreach, order management, and fulfillment coordination
• Prepare line sheets, order forms, and wholesale collateral

Operational & Administrative

• Maintain accurate records of sales activity and client communication in CRM tools
• Collaborate with production, logistics, and marketing teams to ensure smooth processes
• Contribute to process improvements that enhance customer experience and operational efficiency

Who You Are:

• 3+ years of experience in fine jewelry e-commerce sales, customer service, or account management
• GIA Experience preferred
• A natural communicator with exceptional writing and interpersonal skills
• Enjoys the occasional many hats of  small business and being part of a growing team
• Organized and detail-oriented, with the ability to juggle multiple priorities
• Experienced with Shopify, CRM systems, and Google Suite
• Comfortable in a client-facing environment, both virtually and in person
• Passionate about fine jewelry and dedicated to creating memorable customer experiences